Patient Satisfaction Correlated with IT Used in Facilities
A report completed by the Most Wired Survey and Benchmarking Study indicates that facilities which deploy information technology (IT) tools are more likely to have high levels of patient satisfaction. These tools are associated with higher levels of patient satisfaction.
The study, completed at the behest of the Hospitals and Health Networks, further names the 100 Most Wired Hospitals. Press Ganey Associates and Thomson Healthcare completed the effort. The study is one component of the network’s effort to benchmark and analyze use of IT in the healthcare setting.
Data from those 100 facilities, compared to others, indicates that the utility of IT tools is correlated with improvements in quality measures. One key measure that is also improved, as noted in the study, is risk-adjusted mortality rate.
IT tools are further associated with an organizational commitment to system wide efforts to improve overall results. An investment in such resources is associated with attention to improving effectiveness. Executives from the American Hospital Association note that patients also understand the importance of IT in the delivery of care.
The Hospitals and Health Networks is the journal for the American Hospital Association. This is the tenth consecutive year that the 100 Most Wired List was issued.
July 18, 2008 Related topics: Trends, Partnerships & Consortia